Globally, vehicle recalls are a part and parcel of automotive business. Every responsible manufacturer does so for reasons as grave as potential brake failures or airbag malfunctions to seemingly trivial stuff like a defect in the power window switch.
An estimated over 40 million vehicles have been recalled worldwide in the last 10 years (see table). Most of these are in developed countries like US, Canada, Mexico and Europe where there are stringent checks and balances on non reportage of defects in a vehicle.
In the last 5 years for example, recalls have become a major flashpoint in the US. In 2009, Toyota Motor Corp, which had just become the largest car maker in the world, faced a Congressional probe for delayed response to problems with brakes and floor mats in vehicles that could cause the accelerator to become unstuck. It subsequently recalled 10 million vehicles in what remains the largest such exercise till date.
In a mirror image of the Toyota conundrum, General Motors is facing much flak from US for delayed response to an ignition problem on its Chevrolet, Pontiac and Saturn vehicles that could prevent the airbags from getting deployed. The company apparently knew about the problem back in 2007 but dilly-dallied on its response. At least 30 accidents and 13 fatalities have been reported due to this in the last 10 years. GM now faces embarrassment and a potential million dollar penalty. A speedy response could have saved some lives.
What these instances prove, more than anything else, is that for all the technological prowess car companies harness, mistakes happen. From a Porsche in Germany to a Proton in Malaysia or Geely in China, everybody has to recall cars at some point of time or the other. No manufacturer can claim to make zero defect, perfect cars. And there is no shame in recalling a bad apple. It only shows you are responsible.
But for long, recall was considered a bad word in India. Till 2010, there are very few instances of manufacturers voluntarily recalling their cars here. The absence of mandatory recall laws meant there was no compulsion either. It created a vicious cycle. If some company went out of their way to recall a car out of transparency, it was seen as a sign of poor quality, bad practices and faced the ire of consumers. It made manufacturers cagey about recalling cars.
Nobody can claim we have perfect cars in India. In terms of quality we are perhaps not even half way there as US or Europe. And not all of it can be brushed under the carpet on price. We live with fewer features and lower safety and emission standards that bring down the price of vehicles anyway. If sophisticated factories in Germany or Detroit cannot make defect free vehicles, there is no reason to believe a factory in India can do the same. Sounds condescending, but so be it.
In the past, manufacturers would also identify defects and some would even replace the parts quietly when the cars came to the service stations for periodic maintenance. It served their purpose (a clear conscience perhaps) and to some extent that of consumers as well. But not all cars go to authorised service stations in India and so that discreet way was not foolproof. The need for a mandatory recall provision has been felt for long. And for long, it never materialised.
Thankfully though, there has been a marked change in stance in the last 4 years. Largely due to the deluge of recalls in the US and the explosion of media in India, manufacturers have become more confident about recalling cars here. The consumers today are more aware about recalls happening in other parts of the world and more willing to accept it as a goodwill gesture when it happens in India.
A decade ago, the recall of 972 units of the Ford EcoSport barely a week after its launch would have meant hara-kiri. Today, there has been absolutely no impact as consumers are emboldened by the fact that they are taking home a safe vehicle and that the manufacturer would still be working to find out if there are any belated defects even after it has exchanged hands.
Since 2010, almost 800,000 cars have been recalled in India. Last year was a watershed year of sorts with at least 11 instances of recalls. A lot of ground then, has been made. And as the Ford EcoSport’s example clearly suggests–recall isn’t a bad word anymore.
Yet a lot more ground still needs to be made. Our cars may not be as sophisticated as the ones in US and Europe and as consumers we may not be as paranoid as in US either, but there are still a lot of issues that need attention. Home grown car makers like Mahindra and Tata are still averse to calling their service campaigns as recalls. Famously, Tata never called its exercise to retrofit more safety elements on the Nano as a recall even when prima facie, it was one. Similarly, Mahindra vehicles are notorious for inconsistent braking. Yet, there has been only one instance when it has actually offered to replace them carte blanche.
Even on Wednesday, when Toyota recalled 6.58 million vehicles globally, its Indian subsidiary shied away from using the R word. And it happened a day after Maruti remained tight lipped about a problem in its compact sedan Dzire that merits a recall.
After four years of progression, this new found fear of the R word is not only regressive but also perplexing. I just hope it is not the start of anything more sinister.
With an estimated 70 new models and concept cars set to be unveiled – 15 of them for the first time globally – this year’s Auto Expo, which opens to public on February 7, couldn’t have come at a better time for the Indian auto industry. Read more
All the major car of the year awards for the year that has gone by have been divided between the Ford EcoSport and Grand i10. But who gets the coveted title of being the worst to hit the roads.
Between the four nominations for that title, it has been a sort of a photo finish this year. But lets start from the bottom. The candidate that is most undeserving of this crown is the Volkswagen Cross Polo. It received just 8 vote and though I put that name up among nominees, I would have myself been disappointed had it not been the fourth in the list.
Next in the line is the Mahindra Verito Vibe. Some existing owners of the car actually wrote stinkers for the blog post. Overall it received 22 votes and though I remain unconvinced about its strengths, perhaps it is not as bad as I had initially thought.
The top two obviously are the Chevrolet Enjoy and Maruti StingRay. And the Chevy beats the Maruti to the pole position by a margin of just 9 votes. There is little room to defend a vehicle like Enjoy. It is boxy, dated and lacks the quality levels one expects from a company like General Motors.
Like I had wished the last time, I sincerely hope there will not be a need for a blog like this in the new year. For now, congratulations to Chevy for making a car that benefits nobody in India. Not even themselves.
Its a three way fight between Honda Amaze, Ford EcoSport and Hyundai Grand i10 for the best car of 2013. There are juries dime a dozen to decide that. I wont join that league. What I would rather look at is the worst of the lot. Like I have done in the last 2 years.
Nobody talks about it, writes about it, thinks about it. But surely, in the dead heap of two dozen cars–big and small–launched in 2013, there are a few that are not worth the effort. And why do we need to look at them? Besides filling up space and giving you something to read about, to those unfortunate ones who do land up here, it will perhaps show some humble car manufacturer what kind of cars ought be made or launched in India.
What is heartening this year that except maybe a couple there werent any new cars that were specifically bad. Which goes to show that there is something that the manufacturers are doing right.
There are two ways to decide the nominees. One, based on where the product is at fault either in yours truly’s humble standards or when compared to those in its segment. The other is when despite being a good car, factors like price or cost of service and spares have relegated it to the margins.
Like in the past, those that figure in this list are not bad cars per se. They are only not as good as the others. With the disclaimer taken care of, lets get down to the business.
Its a little hard to imagine that a Volkswagen would ever make it to such a list. But that is exactly what I meant when i said there werent many outrightly ludicrous cars launched this year. The Cross finds itself here because it does not, bar some tacky cladding, offer anything beyond the existing Polo.
In Europe, this version comes with a higher ground clearance that gives it better versatality. We would have loved to have it here. Instead we are charged more for changes that are neither classy nor necessary. This is a result of a company trying to conceal an obvious dry product pipeline. We would have been better off without the Cross.
General Motors would want to forget 2013 in a hurry and that is not because its car features in this list. (I dont even think they care). They had two launches this year–Enjoy and Sail sedan– both have Chinese origins and both have their own set of problems.
But while the space and practicality saves the sedan, it could not rescue the Enjoy. Suspect build quality, tacky interiors, underpowered engines and lack of refinement are its myraid problems. And GM’s mess with the Tavera was so big that Enjoy could not even get a decent marketing push. This one, is a disaster and one of the prime contenders for the crown.
Like VW, another surprise here. A Maruti actually makes it to the list. And the fact that this was the sole launch from the company in 2013, proves what an underwhelming product it is. Basically a souped up version of the boxy Wagon R, the Stirngray does not bring anything new to the table.
And it is a mighty disappointment because there was so much that could have been done with the car. The projector headlamps and chrome garnish on the grille only makes it look even more ungainly. And uncool. And the tagline — my thing, everything–does not help either. The sting is clearly missing here.
Mahindra Verito Vibe
Such a list is not complete without the customary entry from either a Tata or a Mahindra. This year the toss up was between the Indica Vista D90 and the Vibe. The latter makes it for the loss of opportunity.
Given that Mahindra’s hands were tied due to its estranged partnership with Renault, the Vibe isn’t a bad product. Whats got my goat was the ridiculous boot lid.
Neither a proper small car nor a sedan, a notchback design would have done a world of good to the car. Instead it falls in the no man’s land.
I am still confused what to call it…a compact sedan or a hatchback, because it is none. Perhaps the market is as confused for only that can explain the lack of takers.
Rave and rant, post comments, fight, jostle….you are most welcome. Or abuse me at email@example.com. Want something else, vote on and let us boot one of these out. Let the mud slinging begin.
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